I started my nursing career in 1986 and have had the opportunity to deliver patient care in various roles over the years—from Director of Specialized Clinical Services responsible for the implementation of transfer center software and best practices, Command Center creation, patient flow activities, bariatric services, and nursing leadership programs, to Chief Flight Nurse and Trauma Program Manager. In my role here at TeleTracking as the Vice President, Clinical Strategy, I now have the opportunity to use my clinical expertise to help our clients achieve positive outcomes.
While I’ve held different positions throughout my career, what has remained consistent is my focus on making sure patients get the right care, in the right place, at the right time. And that’s where having a robust transfer command center comes into play. By centralizing operations across an enterprise, admission requests from other hospitals and local physicians can be coordinated—often times through a single phone call or web request.
I assembled my first Command Center at North Mississippi Medical Center in 2006 after expanding what began with an initial transfer center software and grew into an interdisciplinary team, and now eight years later, I’ve been involved (in some capacity – implementation, training, consulting, marketing) in the launch of more than 100 Command Centers while at TeleTracking. What began as a single transfer center software implementation at most health systems, expanded with integrated patient intake and placement processes, EVS and others becoming a Health System Enterprise Command Center – resembling NASA's Mission Control Center.
[You might also be interested in reading about how NMMC Command Center Coordinates behind the Scenes]
When TeleTracking started this journey a quarter century ago, the concept of patient flow didn’t exist. We started with a single product and vision to transform healthcare. 25 years later, that vision endures as we remain dedicated to optimizing health system operations and delivering measurable, sustainable outcomes to the clients that we serve. We’ve also built a team of seasoned clinical and technology experts that consult, implement, train and share personal experiences and best practices with our clients. With these experiences, we’ve learned some key lessons over the years. Let’s start with these basic principles:
Now let’s delve into the specifics:
At the end of the day, it’s all about timely access to quality care, and TeleTracking has delivered on that promise of delivering repeatable, measurable and sustainable outcomes for many years. Here are just a few examples of what our clients have been able to achieve:
And the list goes on…
Thank you for believing in our mission, sharing a commitment to healing and helping patients, and collaborating with us to change healthcare. The timely coordination of care will continue to be our true north as we look to the next 25 years.
Joy Avery began her nursing career in 1986 and has had the opportunity to deliver patient care in a wide range of roles over the years—from Director of Specialized Clinical Services responsible for transfer command centers, patient flow activities, bariatric services, and nursing leadership programs, to Chief Flight Nurse and Trauma Program Manager.
As the Vice President of Clinical Strategy at TeleTracking, Joy uses her clinical expertise to facilitate rapid patient access solutions at health systems across the country. Having been involved in the implementation of 100 command centers, Joy can speak extensively about the power of a robust transfer/referral center and how when operations are centralized across an enterprise system, admission requests from other hospitals and local physicians can be coordinated.
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