In 2015, University Hospitals was comprised of eight hospitals, and was in the process of expanding and upgrading TeleTracking when five additional hospitals were acquired. With the expanded footprint, University Hospitals realized that success was dependent upon their transformation as a system, not individual hospitals, and the first critical step was to centralize patient placement. This led to the launch of the Center for Patient Flow Management (CPFM), which was built utilizing best practice processes and technology.
After developing an over-arching patient flow strategic plan, the next phase involved focusing on discharge readiness as a means of streamlining operations and expanding capacity. Learn how they identified challenges, strategic solutions, and achieved strong outcomes.
At-A-Glance Results
A strategic planning session held November 2016, provided a framework for a discharge efficiency initiative, which first involved establishing a set of patient flow values and beliefs to achieve sustainable outcomes.
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