Baystate Health Maximizes Resources through Centralization
Care delivery at any health system is complex. It’s a delicate balancing act of managing capacity between a system’s main, tertiary facility and its community hospitals. When you add on simultaneously making sure every patient receives the care they need, when they need it, the complexity mounts. This is what Baystate Health, a not-for-profit, integrated healthcare system serving over 800,000 people throughout western New England was facing—while trying to manage an increase in volume with a patient management system that was being phased out and a manual transfer center.
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