Maine Medical Center Case Study

Success in Action

Incorporated in 1868, Maine Medical Center [MMC] is the state’s largest medical center serving the people of greater Portland, the entire state of Maine, and the northern New England region. MMC is the flagship hospital of MaineHealth, a 12-hospital system touching central, southern, and western Maine and eastern New Hampshire.

This case study can be found in the Fall 2018 Issue of TeleTracking's Patient Flow Quarterly Magazine. Download the full issue.

MMC is unique in that it serves as both a community hospital and a referral center, and through a partnership with Tufts University School of Medicine, they are the state’s only medical school. As a nonprofit institution, MMC has provided more than $200 million annually in community benefits, delivering care to those who need it, regardless of their ability to pay. MMC has 637 licensed beds and employs more than 8,000 people.

Case study snapshot:

Challenge

The lack of data meant there was not a holistic baseline to use as a starting point for measuring improvements. And, data sets and assumptions varied throughout the hospital.

Action

Weekly reviews are conducted on canceled or declined patient cases. There are also morning meetings where staff collaborate at shift hand-off to look for process improvement opportunities and/or new trends in the region.

Result

ED left without being seen rate [LWBS] is decreasing, and there are days where LWBS is zero.

Download the case study today to learn more about Maine Medical Center's challenges, action and results.